Ruckus ICX 7150-C12P Not Powering on

[rksantaclarita]

Hi, I have Ruckus ICX 7150-C12P Which was provided or came along with my Lennar Home. the device wouldn't power on. I tried to follow the instructions provided in the Forum but it wouldn't power on. I have raised a Case request and the case id is 01603465. Could you please have a look at it and help me with it. Thanks

[Imran_ruckus]

Hi @rksantaclarita 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions. 

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rksantaclarita]

Hi , With the help of Chat, able to have  a case request created Support Case 01605949. Thanks

[Imran_ruckus]

Hi @rksantaclarita 

Thank you for the response and the update.

Great!!! Good to know you have placed an RMA request.

Please let me know if you need any help or assistance in this regard.

Thank you again.

Have a Great day ahead.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.