Ruckus ICX 7150-C12P Not Powering on

[rksantaclarita]

Hi, I have Ruckus ICX 7150-C12P Which was provided or came along with my Lennar Home. the device wouldn't power on. I tried to follow the instructions provided in the Forum but it wouldn't power on. I have raised a Case request and the case id is 01603465. Could you please have a look at it and help me with it. Thanks

[Imran_ruckus]

Hi @rksantaclarita 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up. 

Could you please try to check by replacing another Power cord with the Switch? In case the current power cord has been damaged. 

Also please try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know the answers to the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rksantaclarita]

Hi Imran,

I tried to different Power outlet. It doesnt work. Could you please help. 

[Imran_ruckus]

Hi @rksantaclarita 

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rksantaclarita]

hi, I have uploaded a video and 2 pictures. it wouldn't power on.