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Ruckus ICX 7150-C12P - Amber lights flash after powering on and then no lights

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darren_dickerso
New Contributor

‎10-14-2023 01:38 PM

There are no status lights on the unit.  I unplugged the power cable and plugged back in.  The amber lights flash for a quick second and then no lights at all. I can’t console into the device. I tried changing out the power cable from a working computer, and I've tested the power outlet.  I tried to reset the device by unplugging the power cable, pressing the reset button with a paper clip and plugging back in.  The amber lights flash quickly and then no lights at all. Please advise.

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Sgatjens
Moderator
Moderator
In response to darren_dickerso

‎10-16-2023 11:05 AM

Hi @darren_dickerso 

Thank you for the response and for sharing the requested information.

This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

image


The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us
 

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.
 

Please let me know if you have any queries in this regard.
 

Thank you again and we appreciate your patience.

Kind regards,

Sofia Gätjens

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