Ruckus ICX 7150 C12 0 No lights on

[tmrajesh]

Recently I changed the Network provier and tried to connect the Ruckus with the new internet connection. 

After the power on, all the lights flashes in green and went off. I checked various power sources and the same response. I tried factory reset several times, but no luck. 

plesae guide

[tmrajesh]

Hello Imran , I have the video. Could you please tell me where I need to upload it? 

Thanks

Rajesh

[tmrajesh]

I have uploaded the video in the example video link. Please check and let me know If you can able to see it.

File Name - Ruckus_Rajesh.MOV 

[Imran_ruckus]

Hi @tmrajesh 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source and tried hard reset multiple times. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tmrajesh]

Thanks for your help. I requested for the replacement and the ticket is successfully submitted. 

[Imran_ruckus · Accepted solution]

Hi @tmrajesh 

Thank you for the update.

I’m pleased to inform you that your RMA request has been filed, and you will receive your replacement RUCKUS ICX-7150-C12P switch shortly.

Thank you once again.

If your questions have been answered, please click the Kudos buttons and mark the responses as "Accepted Solutions."

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community