Ruckus ICX 7150 Boot Loop Causing Total Network Outage

[mfalam84]

My Ruckus ICX 7150 switch has entered a frequent boot loop, causing a complete network outage and bringing down all connected access points (APs), which are also continuously resetting. As a result, the entire network is down with no internet access.

I have attempted multiple troubleshooting steps and remedies to recover the switch, but the continuous reboot cycle persists and fails to resolve.

This behavior began within the last few days without any local configuration changes, suggesting a software/firmware bug or faulty update. Given the volume of similar reports across the community regarding this issue, Ruckus needs to prioritize and provide a fix/hotfix as soon as possible.

Please escalate this ticket immediately.

[Imran_ruckus]

Hi @mfalam84 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering RUCKUS Switch boot loop issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mfalam84 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mfalam84]

The switch is not rebooting anymore.

Here is the output:

telnet@ICX7150-C12 Switch#show version

show version

  Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.

    UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

      (25968884 bytes) from Secondary SPS08080d.bin

        SW: Version 08.0.80dT211 

      Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

       Compiled on Thu Nov 15 12:59:22 2018

  HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

      Serial  #:FEK3849Q0DS

      Software Package: BASE_SOFT_PACKAGE   

      Current License: 2X1G  

      P-ASIC  0: type B160, rev 11  Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

 1000 MHz ARM processor ARMv7 88 MHz bus

 8192 KB boot flash memory

 2048 MB code flash memory

 1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c 

STACKID 1  system uptime is 3 day(s) 22 hour(s) 13 minute(s) 52 second(s) 

The system started at 10:10:29 GMT+00 Sun Jan 02 2000

The system : started=warm start   reloaded=by "reload"

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#show flash

show flash

Stack unit 1:

  NAND Type: Micron NAND 2GiB (x 1)

  Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

  Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

  Code Flash Free Space = 1247121408

telnet@ICX7150-C12 Switch#show inline power

show inline power

Power Capacity:    Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 12 times

 Port Admin Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/

     State State   Consumed  Allocated                          Error

--------------------------------------------------------------------------

  1/1/1 On On          3300      15400  802.3af  Class 3     3  n/a

  1/1/2 On On          3500      15400  802.3af  Class 3     3  n/a

  1/1/3 On Off            0          0  n/a      n/a         3  n/a

  1/1/4 On Off            0          0  n/a      n/a         3  n/a

  1/1/5 On Off            0          0  n/a      n/a         3  n/a

  1/1/6 On Off            0          0  n/a      n/a         3  n/a

  1/1/7 On Off            0          0  n/a      n/a         3  n/a

  1/1/8 On On          2200      15400  802.3af  n/a         3  n/a

  1/1/9 On Off            0          0  n/a      n/a         3  n/a

 1/1/10 On Off            0          0  n/a      n/a         3  n/a

 1/1/11 On Off            0          0  n/a      n/a         3  n/a

 1/1/12 On Off            0          0  n/a      n/a         3  n/a

--------------------------------------------------------------------------

 Total                   9000      46200

--More--, next page: Space, next line: Return key, quit: Control-c    

telnet@ICX7150-C12 Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr:  2.3 Amps

Voltage:   54.0 Volts

Capacity:  124 Watts

PoePower:  124 Watts

POE Details Info. On Unit 1 : 

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-cshow interface brief

Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

V2R4

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports

Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault

-------------------------------------------------------------------------

12        0          3        9         0            9          0        

Cumulative Port Power Data:

+++++++++++++++++++++++++++                                       

#Ports  #Ports  #Ports        Power       Power

Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation

-----------------------------------------------

0       0       12          9.200 W    46.200 W

telnet@ICX7150-C12 Switch#

[Imran_ruckus]

Hi @mfalam84 

Greetings!

Thank you for your response and the update.

I see your RUCKUS Switch is on a older 08080d version may causing this issue.

For Lennar users, 08.0.95g is currently considered the recommended stable firmware version.

Simply follow the same steps outlined in the Lennar Knowledge Base article below to upgrade your Switch that should resolve the issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-71...

Please let us know how it goes.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support