Ruckus IC 7150-C12P Not working

[zavada]

We bought our house around 2020. We have a Next Gen house.  The main Ruckus is Dead.  I did do a check as in one of the posts.  It suggested taking pictures and upload to get a replacement.  How do I open a request?  I am desperate, as I live in the Next Gen home and run my computer off of the wifi as there is no Ethernet to plug my computer into and I have a online business.  As the main Ruckus is dead,  the 2 R510 units are not working either.  

[zavada]

I am unable to upload the requested video.  It will only let me upload pictures.

Cindy

[Imran_ruckus]

Hi @zavada 

Thank you for your response.

You can upload the videos by simply dragging and dropping them into the shared Drive. Please ensure you are logged in with your email account.

If you're still experiencing issues after trying that, feel free to share the Drive link containing the videos directly, and we’ll take it from there.

We appreciate your patience and understanding throughout this process.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community

[Imran_ruckus]

Hi @zavada 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @zavada 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[zavada]

How do I upload requested video?