This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

 

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

Ruckus Wireless
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ruckus App and system not working

akethan2
New Contributor II

‎06-13-2023 08:07 AM

Hello,

currently my Ruckus system and app are not working. Below are the trouble shooting steps I have taken. 


I have tried redownloading the app. I have restarted my phone. I tried logging onto the website. It keeps telling me I am not connected to a Ruckus network. I am not sure what to do. Thanks for any support. 

Reply
24 REPLIES 24

Bcliff8285
New Contributor III

‎06-13-2023 09:23 AM

it seems many of us are having this same issue

0 Kudos
Reply

akethan2
New Contributor II

‎06-13-2023 09:28 AM

Have you tried doing a factory reset? Yes, I have noticed people are having similar issues. Has there been a solution posted? 

0 Kudos
Reply

Bcliff8285
New Contributor III
In response to akethan2

‎06-13-2023 09:31 AM

Yes I tried factory reset which did not resolve the issue .  

0 Kudos
Reply

akethan2
New Contributor II
In response to Bcliff8285

‎06-13-2023 09:55 AM

Are you in MD by any chance? 

0 Kudos
Reply
Labels
Copyright © 2026 Khoros, LLC