Ruckus APs not powering; ICX 7150-C12P

[McD87]

I have been struggling with my ruckus access points since the last power outage, now the APs are blank with know no power. I’ve tried every solution proposed in the posts and watch countless video without having any success.

I have tried resetting. I even tried logging into the IP. The Rukus doesn’t even show on wireless networks to anything via WiFi. 

I’ve also tried calling, but due to me purchasing a Lennar home no one would help me over the phone. Please help this is beyond exhausting and frustrating. Please help! 

[pinky_ruckus]

Hello @McD87 ,

Thank you for the response

From the response shared, I understand that you are unable to access the CLI of the Switch .

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[McD87]

Hello,

I was able to follow the directions provided. When I logged in the switched showed offline. Now the whole switch is dead. I have tried multiple plugs in my home. See photos. Please assist. Thank you.

 

 

[McD87]

Hello please see additional photos, I was able to follow the directions provided. When I logged in the switched showed offline. Now the whole switch is dead. I have tried multiple plugs in my home. See additional photos. Please assist. Thank you.

[McD87]

Unfortunately, the system will not let me add more photos. 

[McD87]

Hello, I would like to follow up as I have not received a response. Please assist @pinky_ruckus