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Ruckus APs dropping WiFi Connection

pushpa_hegde
New Contributor III

My ruckus wifi keeps dropping connections randomly. Sometimes it lasts hours and sometimes a few minutes. As with the other posts, it started randomly last week or so. The outside internet is good as my computer switches to the wireless router that feeds the switch has good internet. 

What I have seen is when we lost the internet, the green stat light on the switch disappears and instead an amber light flashes. Then it goes through the power cycle, turns on to a solid green stat light and all the APs reboot themselves. A 5-10 minute process all together. 

I have had no changes to the setup in the last 3 years we have owned the home. 

Was a firmware pushed out to the switch that is causing the spate of issues?

15 REPLIES 15

Hi @pushpa_hegde 

 

Thanks for your response.

 

Please try to downgrade the AP firmware to its older version and the AP will reboot automatically. Once you are done with the above process please let us know if the issue got resolved or not.

 

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731...

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community

Where do I get access to zonedirector? Can I get some more steps on how I go about downgrading my firmware?

Hi @pushpa_hegde 

 

The downgrade button will be visible as you have upgraded to the latest firmware available for Unleashed product. So please follow the below guide on how to downgrade to previous version.

 

https://docs.commscope.com/bundle/zd-10.5-upgradeguide/page/GUID-55DFE804-5BB2-489B-AC84-EA0DAD66731...

 

 

 

Image_ images_messages_61e32a0df693d71b8f6f5e78_dddd21e287e8b6d34af1c7aebda8be05_2-1d96ee51-d237-4c94-a8b9-ccc8236c1fde-47651877.jpg

 

Please let us know if you have any queries in this regard.

 

Best regards,

Jayavidhya

Lennar Home Community
 

Thank you. I was able to downgrade to 200.9.10.4.233. 

Will see if this stops the network from rebooting. 

Hi @pushpa_hegde 

 

Thanks for your response.

 

Also please update us whether the issue got resolved or not.

 

Best regards,

Jayavidhya

Lennar Home Community