07-20-2023 10:38 AM
My ruckus wifi keeps dropping connections randomly. Sometimes it lasts hours and sometimes a few minutes. As with the other posts, it started randomly last week or so. The outside internet is good as my computer switches to the wireless router that feeds the switch has good internet.
What I have seen is when we lost the internet, the green stat light on the switch disappears and instead an amber light flashes. Then it goes through the power cycle, turns on to a solid green stat light and all the APs reboot themselves. A 5-10 minute process all together.
I have had no changes to the setup in the last 3 years we have owned the home.
Was a firmware pushed out to the switch that is causing the spate of issues?
07-20-2023 11:57 AM
Hi @pushpa_hegde
Thanks for your response.
Please try to downgrade the AP firmware to its older version and the AP will reboot automatically. Once you are done with the above process please let us know if the issue got resolved or not.
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
07-20-2023 12:18 PM
Where do I get access to zonedirector? Can I get some more steps on how I go about downgrading my firmware?
07-20-2023 12:57 PM
Hi @pushpa_hegde
The downgrade button will be visible as you have upgraded to the latest firmware available for Unleashed product. So please follow the below guide on how to downgrade to previous version.
Please let us know if you have any queries in this regard.
Best regards,
Jayavidhya
Lennar Home Community
07-20-2023 01:36 PM
Thank you. I was able to downgrade to 200.9.10.4.233.
Will see if this stops the network from rebooting.
07-20-2023 02:00 PM
Hi @pushpa_hegde
Thanks for your response.
Also please update us whether the issue got resolved or not.
Best regards,
Jayavidhya
Lennar Home Community