Ruckus AP no longer working

[nyisha_chu]

I have a Lennar home thats almost 1 year old. We had 5 days of no Wifi from our internet provider (Frontier) and it was just restored last night. Unfortunately ever since, the ruckus is no longer connecting or showing up. And our access points aren't lighting up at all. It sounds like the only want to reach out for support is to call a Lennar specific IT number and leave a message. This seems really antiquated and inefficient.  I'm not super techy at all but work from home and definitely need the internet extension. The lights on the bottom are green and yellow if that helps.  I've also tried to unplug everything and plug back in after several minutes. Would love help!