Ruckus AP is not powering on and not connected to Home Internet

[rajaprathap]

My ISP has changed my router and modem and my wifi password is changed.After that Ruckus AP is not connected to my home wifi which needs to be resolved as the earliest.Pls support

[rajaprathap1]

I have even tried with different ISP still my Ruckus is not working.Looks like Ruckus switch is faulty and needs to be replaced.can you let me know the warranty and send me a replacement as the earliest

[hacker]

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[pinky_ruckus]

Hello @rajaprathap ,

Greetings!

Thank you for sharing the response.

May I please know if you have unplugged and plugged in back the AP ethernet cable from the 12 ports of the Switch?

If not, please unplug and re-plug the cable and check if you are getting power to the Access point.

Also, how many access  points are connected to the Switch?

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[rajaprathap1]

Hi Pinky Rajedran,

I have 4 Cables connected to the switch out of which 2 Cables (Left to Right) are connected to my Access Points each is 1st Floor and 2nd Floor.Then the 3rd Cable to connected to the ISP router & 4th cable (Blue) is connected to the Patch panel board of my home.I have already tried resetting 2 cables that goes to the Access Point and still there is no power to the AP's.I'm not able to attach the photo here, pls let me know options to attach the photo's.I will email the same too.Look like the Ruckus Switch has problem and not working.

[rajaprathap1]

Emailed you the same with photo