Ruckus AP is not powering on and not connected to Home Internet

[rajaprathap]

My ISP has changed my router and modem and my wifi password is changed.After that Ruckus AP is not connected to my home wifi which needs to be resolved as the earliest.Pls support

[pinky_ruckus]

Hello @rajaprathap ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new modem and router from your Internet service provider and facing issues connecting to the RUCKUS network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @rajaprathap ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[rajaprathap1]

Hi,Yes I need support.My Ruckus AP is still not working and Quantum has clearly diagnosed from their end and confirmed everything is looking fine from there side.It seems to be problem with Ruckus and my AP is not powered ON and all my devices connected to Ruckus is not working.I need support from Ruckus to get this fixed as the earliest.

[rajaprathap1]

Also from the connectivity I verified clearly that Ethernet cable from the ISU Router is connected to one of the 12 Ports of the Ruckus switch.But still I don't see my AP is powered ON.Connectivity of the cable seems to be fine but my AP is not powering ON and devices connected via AP is still not connected.Hence I need a support on this as the earliest.