Ruckus AP Power line blinking and other lights are off

[Deepika]

We have ruckus AP on every level in our townhome and the power light is blinking. None of the other lights including 5G and 2.4G are on. Can someone please help with this issue

[Jayavidhya]

Hi @Deepika 

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know how many access points are connected to the switch.

Best regards,

Jayavidhya

Lennar Home Community

[Deepika]

Hello Jayavidhya,

We have four access points and please find the images below - 

Lower levelGarage SwitchGarage SwitchSecond levelFirst

[Jayavidhya]

Hi @Deepika 

Based on the images you have shared it seems that the ethernet cable coming from the router/modem is connected to the wrong ports of the switch. It has to be plugged into one of the 12 ports of the switch as mentioned below.

Here I will leave a short guide how to connect the devices properly : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @Deepika 

Please connect the ethernet cable to one of the 12 ports of the switch and check the LED status of the access points.

Once you are done with the above process please let us know the LED status of the access points.

Here I will leave a short guide how to connect the devices properly : 

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community