Ruckus 7150 switch stuck in boot mode

[deeguyon]

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Hello, my Ruckus device is not supplying power to the wireless access point in my Lennar home. I've performed the physical reset technique about 50 times and the "SYS" light is still amber. It seems the switch is getting stuck in booting mode, because when the lights start flashing, they will continue to flash for hours. I am not able to perform the software reset as I only have my work laptop and do no have the authority to download the necessary software. Can you please advise? 

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[pinky_ruckus]

Hello @deeguyon ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @deeguyon ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @deeguyon ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community