Hi @RRocha2 ,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your RUCKUS setup is not working, is stuck in reboot mode.
Could you please let us know the answers to the below queries to assist you better?
1) Was there any power outage before you started facing this issue?
2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)
3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.
Yes, I unplugged the Ruckus icx 7150-C12p. There are two access points connected to the device.
Hi @RRocha2 ,
Thank you for the response.
From the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.
Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.
We suggest using a Windows laptop, that would be an easy process for performing software recovery.
If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.
To assist with obtaining console access on a Mac, please refer to the following video:
Video on Console Access for Mac
Additional video: https://www.youtube.com/watch?v=ZUREx-161H4
Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:
Mac iOS System Solution:
Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.
Drivers:
Once done, please try Software Recovery process and let me know if you have any further questions.
Thank you for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community
