Ruckus 7150 boot loop reset multiple times

[NorthJa]

I have done the reset 20 plus times and has not fixed the issue. Have logged in to the switch to try to imagine with a windows PC and has not work. Please send help.

[Sgatjens]

Hi @NorthJa 

Greetings!!! 

Thank you for sharing the requested information. 

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists. 

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process. 

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below. 

Please let me know if you have any queries in this regard. 

Thank you again for your patience and understanding. 

  

Best regards, 

[Yarenis]

Hi @NorthJa 

Hi 

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support