Ruckus 7150-C12P WiFi not working after storm

[mbotkin]

Lennar home, first owner. Been using the Ruckus with our home since 2019. After a power outage 2 weeks ago our ruckus network hasn't been performing. Our LAN and wired connections work fine but WiFi is showing connections but nothing loads or it's greatly reduced. We've rebooted the Ruckus many times and rebooted the WAPs but it's not working for WiFi. Not sure what to do or if this is a hardware problem. I’ve also flashed the APs and updated the firmware to 200.15 and the issue still persists. Hardline connections are working throughout the home, WiFi shows connection and either is very slow by normal conditions, doesn’t load others, or works normally for others. The majority of the time it shows connection for WiFi but nothing loads despite having full signal connection.

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mbotkin]

Hey Imran, I think we are fully back to normal!

[Imran_ruckus]

Hi @mbotkin 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved and back to normal.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community