Ruckus 7150 - 4+ daily "Heartbeat loss"

[Lennar010203]

I received a replacement Ruckus 7150 due to an issue with my old one. I am using 08095g UFI. For the past month, my Ruckus has been having "Heartbeat loss" several times a day. It lasts for about 2 seconds and then reconnects, but it generally lags up my video calls.

I contacted my ISP, and they ran tests saying it is fine on their end. I even replaced my modem with a completely different brand (done by the ISP), but this heartbeat loss continues. They have said it is the Ruckus.

[Imran_ruckus]

Hi @Lennar010203 

Thank you for the response.

Please login to the Unleashed to get those information.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Lennar010203]

my login looks like this

[Imran_ruckus]

Hi @Lennar010203 

Thank you for the response and the update.

The web interface you have shared is of your Switch. The unleashed dashboard should look like the below screenshot. You could run an IP Scan and find the IP address of your Access Point to access Unleashed.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Lennar010203]

Got it. It was already DHCP. I am restarting them. Where do I type the commands you referenced?

[Imran_ruckus]

Hi @Lennar010203 

Thank you for the response.

Could you please confirm if you unplugged and plugged the ethernet cables from the Switch port panel as described previously?

Along with restarting the Access Points, please reboot your ISP router as well.

Commands have to be performed in the CLI, the same way you did for the ‘show version’ and ‘show flash’ commands.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.