Ruckus 510 no lights or connection after power outage

[Dylannn23]

after a power outage, my ruckus and other internet enabled devices were no longer connected to my internet. I had to enter the password for my other devices to be connected to the internet, but my ruckus is not connected. The AP no longer has lights showing and I haven’t been able to use it since the power outage

[pinky_ruckus]

Hi @Dylannn23 

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

  - The status of the lights on the switch.

  - The cord connected to the switch.

  - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Dylannn23]

I uploaded a video (7963). Here are the two photos

 

[pinky_ruckus]

Hi @Dylannn23 ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Dylannn23]

Hello. I just received the new Switch Unit and confirm that the status lights are appearing on the new device. Can you please tell me how I can get it connected to my existing Access Point?

[pinky_ruckus]

Hello @Dylannn23 ,

Thank you for the response shared.

We are glad that you have received the new Switch Unit.

I would request you to please raise a new post as that case is closed since RMA is completed on the same.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community