Access Point does not have power

[jpreynol]

My access point does not have any power as all the lights are not displayed. The switch appears to be working though. 

[Imran_ruckus]

Hi @jpreynol 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Points have no power.

Please let us know the answers to the below query to assist you better.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jpreynol]

Hello, was working before. 

[Imran_ruckus]

Hi @jpreynol 

Thank you for the response and the information you shared.

I see from the picture you shared, that your RUCKUS ICX-7150-C12P Switch has an Orange/Amber light on SYST and Green on PWR. This means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the process to get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @jpreynol 

Thank you for the response.

Please respond on this post, not on the guide article.

When all the lights on the Switch flash amber after some time PWR and SYST lights should turn green. That indicates the Switch is back in its normal state.

If the flashing doesn't stop for a long time, please try to reset the Switch with a paper clip multiple times as described in the guide.

Even if that doesn't work, the only option left is performing the software recovery on the Switch.

Please perform the software recovery as describe in the same article and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.