Ruckus 510 no lights on at all

[Candiep43]

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

[Imran_ruckus]

Hi @Candiep43 

Thank you for your response.

You may unmount the Access Point from the ceiling if needed.

Before proceeding with that, we can also verify the Switch port status through the command line. To do that, please follow the steps below and share the requested command outputs so I can assist you further.

Please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Candiep43]

Ok ny husband unplugged etheenet cable and plugged if back in and fhe vreen lights cane on on the downstairs one as well

[Candiep43]

If their a way to log in and access ruckus and change password on it to something we can remember

[Imran_ruckus]

Hi @Candiep43 

Thank you for your response and the update.

Please help me with the following queries:

1. Are you able to access the Wi-Fi Internet through the RUCKUS ceiling-mounted Access Points?

2. Could you clarify which password you are trying to change, the RUCKUS ICX-7150 Switch, the RUCKUS Unleashed system, or the RUCKUS Wi-Fi network?

Kindly provide the above details so I can assist you further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Candiep43 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support