Ruckus 510 lights for 2.4 and 5 GHz bands do not illuminate. Poe cable properly connected

[Kb555]

The lights for the 2.4 and 5 GHz bands on my ruckus 510 are not illuminated. The power light and the CTL light are green. We recently lost power and the ruckus 510 has not operated properly since. How do I correct this issue?

[Imran_ruckus]

Hi @Kb555 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Kb555 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Kb555]

Hello,

We get stuck at the step where we are on putty and it allows us to type in the word admin for the login And then it asks for the password but the keyboard no longer works. What would you like us to do next to fix this issue?

I can't seem to find where to attach a screenshot so I will describe it. 

Login as: admin

Keyboard-interactive authentication prompts from server; 

Password; (cursor) (keyboard no longer works to type in the password) 

Thanks

[Imran_ruckus]

Hi @Kb555 

I hope this message finds you well.

Thank you for your message.

Apologies for the inconvenience, but please be advised that this case/post has been closed. Kindly submit a new post for further assistance. You can add this case's link in the new post as a reference.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community