Showing results for 
Search instead for 
Did you mean: 

Ruckus 0410 Router

New Contributor





Hi guys!

We’ve been having issues with our home internet, it’s unstable and many times our devices say there’s no internet at all. We’ve called AT&T and they say the problem is our router and it supposedly has to be rebooted. The thing is we don’t know how to do it and also I’m afraid all our smart home devices’ configuration could be erased.

I hope you guys can help us. Thanks!



Hi @EdithAC


Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

From the description, I could understand that your Internet connection with the RUCKUS setup is unstable.

Please do not worry, No configuration will be erased if we perform a reboot.

Could you also please let us know?

  1. From when are you facing this issue or is it a new installation? 
  2. Was there any power outage or power spike recently?

Thank you again.


Best regards,

Imran Sanadi

Lennar Home Community.

Hi Imran!

Thanks so much for your prompt response! 

• It was installed when they built the house in 2018

• We never had any issues until a couple of months or so ago, there’s been power outages in other neighborhoods around but not in our area though

Hi @EdithAC

Thank you for the response and information you shared.

This issue may happen when the Switch starts running on the Routing code. The Switch should run on the Switching code to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/power spikes most of the time, this is a known issue for Lennar home users.


An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

  1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

  1. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

If you can access the Command line should look like this:

ICX7150-C12 Router>

  1. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command


show version

show flash

copy flash flash secondary 

boot system flash secondary yes 


(Please share the output screenshot of the ‘show version’ and 'show flash' command)



ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

II) Or WEB access option


  1. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Thank you again.


Best regards,

Imran Sanadi

Lennar Home Community.

New Contributor

Hi Imran,

Honestly this is so overwhelming, I'm not a tech savvy! I've tried to understand how to do this watching the videos but the more I watch the more I get confused. Besides most of the Apps that are listed on the videos are not compatible with Mac, just Windows.

Are there any Ruckus technicians I can contact to come and solve this issue? I've contacted AT&T many times to see if they can send a technician but they keep telling me they can't help us since it's a third party sever.

I really hope you can help us, thanks!