Router/App Issues

[TMKski08]

When I try to log in, it doesn't recognize my email or password, even though I used it in February and it won't let me reset it

[TMKski08]

It still does not recognize my email address or password when I try to log in.  

[Imran_ruckus]

Hi @TMKski08 

I hope you are doing well. Thank you for your response and the update.

Once I recommend trying the default combinations of credentials mentioned in the RUCKUS Lennar Knowledge Base self-help article below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

If that doesn't work, and since your login credentials are not working and a password recovery email was not previously enabled, I recommend performing a factory reset on the Access Points and then reconfiguring them.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for detailed instructions on the factory reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Once completed, kindly let me know the outcome, and feel free to reach out if you have any questions during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @TMKski08 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @TMKski08 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @TMKski08 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support