Rockus status is pending

[Andi2906]

hello,

I notice thar my internet quality got low. Speed used to be 350mgbs and now it is showing 90mgbs. 
in the app ; rockus unleashed . All seems normal , but the switch is on red and the conection is “pending: no conected divices” . Once I entered,  the info is showing Unknown.

could you please help me.

 

 

 

 

[Imran_ruckus]

admin test

[Imran_ruckus]

Hi @Andi2906

Greetings!!!

Thank you for contacting Lennar Home Community.

I hope you are doing well!!!

Apologies for the delayed response. As this post was raised in the Unleashed team and now moved to Lennar.

As per the case description, I understand that your RUCKUS setup is not working with intermittent Internet connection and the Switch is showing disconnected in the Unleashed system.

Could you please let me know if this issue is resolved? If not please help us with the below queries.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.