Hi @Ashrafmehdi004
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
Hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I could understand that your RUCKUS setup is not working.
Could you please let us know the answers to the below queries to assist you better?
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the cable connections to the Switch ports)
3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).
4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
SN - FEK3249N0CM
Product Description:
ICX 7150
Software Version:
08.0.80
Hi @Ashrafmehdi004
Greetings!!!
Hope you are doing well!!!
Thank you for the response and the detailed information you shared.
As per the light status of the Switch, it seems to be working normally.
As I see from the picture you shared, seems like the ethernet cable coming from the Router or Modem/Router combo, and another cable may be from a device that is plugged into the wrong ports on the Switch panel. They must be plugged into any of the 12 ports as shown in the below screenshot. Please unplug the ethernet cables and plug them into the correct ports and try again.
Please refer to the short guide link below about how to connect the devices as reference:
Most common Setups for Lennar homes users:
Please confirm if it is working after plugging the cable into the correct ports as explained above and let me know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
