Ricky's staying connected

[Saustgen]

Need help getting ruckus staying connected after power outages. Have unplugged and plugged back in twice.

[Saustgen]

Unfortunately my phone more laptop support these apps. I cannot scan from my devices

[Saustgen]

My phone OR laptop does not support these apps

[Imran_ruckus]

Hi @Saustgen 

Thank you for the response.

I would suggest using a Windows Laptop/PC for this process. 

If you have MAC device, could you please run an IP Scan from the same and share its screenshot? 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Saustgen]

My phone nor laptop support these apps. Now what!

[Imran_ruckus]

Hi @Saustgen 

Thank you for the response.

May I know which devices you have? 

As mentioned in my previous post, if you have a MAC device, could you please run an IP Scan from the same and share its screenshot? 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.