Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

[gmaha2121]

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to  “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this? 

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support