Not able to connect to configure me 03D050

[DINESHKALLA]

Hello 

I have unleashed R510 access point at home there are two routers in each floor

On top floor i have wifi name and password at back of router which i was able to connect

On down floor there is a router with no name and password and only lights are on blinking where as on first floor there are all lights are on on router.

I am not able to connect in app as i am trying to connect to configured.me -03D050 i am not able to connect and not able to move forward.

I dont understand why there is no wifi name and password for router at down floor

Regards,

Dinesh Kalla

14710 Rivergate Pkwy

Charlotte NC 28273

2032855280

kalladinesh@outlook.com

[Imran_ruckus]

Hi @DINESHKALLA 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with connecting to Wi-Fi through RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that the same Wi-Fi network is broadcasted through the Access Points on all floors. Devices will automatically connect to the nearest Access Point based on signal strength.

However, to check and better assist you, please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries, and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @DINESHKALLA 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @DINESHKALLA 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @DINESHKALLA 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support