Reset "Recover.me" (R510) stuck can't get to "Configure.Me"

[gmaha2121]

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to  “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this? 

[gmaha2121]

Good morning, Imran, 

Thank you for following up! We followed the guidance that you provided but we're still seeing amber lights on both of the routers. Trying to load pictures but no longer have the option to do so. 

[gmaha2121]

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

Thank you for sharing the information.

From the pictures you provided, both the light status and cable connections appear to be normal. Could you confirm if you are able to see a Wi-Fi Network/SSID broadcast from your RUCKUS R510 Access Points and connect to the internet?

Please note that amber lights on the 2.4G and 5G indicators are normal. This indicates that the connectivity is active, but no devices or clients are currently connected. Once a device connects to either the 2.4 GHz or 5 GHz radio, the lights will turn green.

For more details on the light status of the RUCKUS R510 Access Point, please refer to:
https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Kindly check and help me with the requested question.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @gmaha2121 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[gmaha2121]

Good morning, Imran, 

Thank you for the follow-up! It seems to be working okay at the moment. Just a question before we close this out, are there any updates that need to be done for it? I apprciate all of the help and support that you provide to all of the Lennar home owners. Grateful! Best- RM