RUCKUS Forums - Re: Reset "Recover.me" (R510) stuck can't get to "... - Page 2

gmaha2121 · ‎08-04-2025

We are experiencing the same issue that others have reported. Due to recent power outages, our 2.5 and 5 IPs for Lennar went down, and now the Ruckus device is showing a red status. It has shifted to “Recover Me,” and we have been unable to get it to connect to anything. The admin Lennar password is no longer working, we tried to factory reset and still unable to get it to do anything.

This has been very frustrating, and although we’ve been following the forums, there has been no clear guidance on how to resolve the problem. Could you please provide assistance or instructions to help us fix this?

Imran_ruckus · ‎08-06-2025

Hi @gmaha2121

Greetings!!!

Apologies, I am unable to see any of your images. could you please resend them?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

gmaha2121 · ‎08-06-2025

gmaha2121 · ‎08-06-2025

There's another one but it's saying the file size is too large to upload instead of red that one is green and located downstairs.

Imran_ruckus · ‎08-06-2025

Hi @gmaha2121

Thank you for your response and the information.

Based on the picture you shared, it appears that the orange cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection. Also, change the Blue Ethernet cable to any available 1 in-12 ports.