Reset icx 7150 password

[harvey_spears]

I have a Ruckus ics 7150 as part of a smart home package from Amazon.  Amazon did the initial setup but I have lost the admin user name and password.  When I log on to change the password I get an error message saying the account hasn't been set up for a password change.  Is there anyway I can reset the password for the account?

[harald_thomas_c]

Hi Harvey,

connect to the console of the switch, boot up, interrupt the boot by pressing b.

enter "no password" and "boot".

cheers

Harald

[harvey_spears]

harald,

Thanks for the reply.   I was going to try that but I can't get either my windows machine or my mac to see the USB port when I try to connect to the console.  I've downloaded the Mac driver from the support site.  It seems to install OK but for whatever reason the driver won't load.  So it can even see the port.  Windows won't see the port by default.  I found a driver on the support site for Windows but apparently I have to have premium support to download that driver.  I must be missing something but i have no idea what it is.

[Super123]

What do you use for the username 

[harald_thomas_c]

@harvey_spears try to get hold of a usb2serial adapter.