Requesting RMA for hardware failure for ICX-7150-C12P Switch’s Console

[boilerb83]

Hi I went through all the troubleshooting steps on the Lennar supper page and also called. I was requested to post to this forum to get an RMA. I required an RMA directly but was asked that I needed to first go here to obtain an RMA and next steps.

[boilerb83]

Hi I’ve tried all troubleshooting steps and they didn’t work. There has not been a power outage.

[Imran_ruckus]

Hi @boilerb83 

Greetings!

Thank you for the response and the update.

To proceed further and troubleshoot this issue, please share the requested information and pictures information from my initial response.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @boilerb83 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support