Request RMA Approval Link

[linda_nguyen]

Hi,

Can an Engineer please provide me with an approval link for RMA request?  My case # is 01863532. I received an email to provide the approval link, but the link request it in the email does not work. 

My Ruckus switch/router will not reboot. Tried the pin resent method more than 15 times.  Cannot perform the ethernet method. Please provide an approval for a replacement unit so I can get my Ruckus back up and running.

Thank you,

Linda

[Imran_ruckus]

Hi @linda_nguyen 

Thank you for the response and the update.

Could you please let me know at what step during the Software Recovery process you are stuck on? and share a screenshot of the error (if any). Additionally please share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[linda_nguyen]

Trying it again on a borrowed pc. I got as far as unzipping the ICX7150 file folder.  But there is no "Boot" folder. Only Firmware, Images, MIBs and Signatures.

 

[linda_nguyen]

 

[linda_nguyen]

 

[linda_nguyen]

Imran, I have now wasted multiple days on trying to get this resolved.  If you will not approve a replacement for free (which we have a lifetime warranty - I verified that), can we just buy one?  I cannot keep borrowing devices from people to get this to work.  What is it going to take to get a new switch/router?