Request RMA Approval Link

[linda_nguyen]

Hi,

Can an Engineer please provide me with an approval link for RMA request?  My case # is 01863532. I received an email to provide the approval link, but the link request it in the email does not work. 

My Ruckus switch/router will not reboot. Tried the pin resent method more than 15 times.  Cannot perform the ethernet method. Please provide an approval for a replacement unit so I can get my Ruckus back up and running.

Thank you,

Linda

[linda_nguyen]

I also do not have a laptop or pc. I only have an ipad. 

[Imran_ruckus]

Hi @linda_nguyen 

Thank you for your response and update.

I apologize for the inconvenience. Please note that a Windows laptop and the appropriate cables are required for the Software Recovery process.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

If you continue to experience difficulties following the steps, we recommend seeking assistance from an external source or a technician. Please note that RUCKUS does not have an on-site support team available for Lennar Homes.

Please do let us know one you require assistance with the process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[linda_nguyen]

OK, we were able to get a laptop and the cables from a neighbor.  We are trying the software recovery process now.  Crossing our fingers it works!  Will update you. 

[Imran_ruckus]

Hi @linda_nguyen 

Thank you for your response and update.

Of course—please share screenshots if you encounter any issues or get stuck at any point during the process.

Thank you once again for your patience and understanding. It is greatly appreciated.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[linda_nguyen]

OK, went through the software recovery process.  It did not work.