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Replacement R510

TMart116
Visitor
Hello Ruckus Support Team,
I am requesting assistance with what appears to be a hardware failure on one of my Ruckus R510 access points (installed in a Lennar home). The second AP in my home is functioning normally.
Problem Summary
My R510 boots with PWR solid red light but:
CTL blinks slow (1 second interval) indefinitely
2.4G and 5G radios never turn on
AP never obtains a DHCP address
AP never broadcasts a Configure.Me SSID
AP does not appear in Unleashed (Master AP is online and functioning)
Factory reset attempts do not change behavior
Troubleshooting Completed
Swapped APs between known-good PoE ports
→ The good AP works in both locations
→ The faulty AP fails in both locations
Verified switch port, PoE, cabling, and wall jack (all confirmed working)
Performed correct 12-second factory reset multiple times
Power-cycled PoE switch and AT&T gateway
Attempted forced recovery reset (hold reset while powering on)
AP never completes boot sequence and never initializes its radios
Conclusion
This R510 appears to have a hardware-level failure consistent with known radio/flash issues reported for aging R510 units. My other R510 is healthy and functioning.
Request
Please advise on:
RMA or replacement options
Whether this R510 qualifies under Ruckus’ Limited Lifetime Warranty
Any additional recovery steps you would like me to attempt
Hardware Info
I checked warranty and it has a lifetime warranty.
Model: Ruckus R510
Serial Number: Will provide one you respond
Deployment: Lennar home, residential
Thank you for your assistance — I have done extensive troubleshooting, and this unit appears to be non-recoverable.
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