Replacement R510

[TMart116]

Hello Ruckus Support Team,
I am requesting assistance with what appears to be a hardware failure on one of my Ruckus R510 access points (installed in a Lennar home). The second AP in my home is functioning normally.
Problem Summary
My R510 boots with PWR solid red light but:
CTL blinks slow (1 second interval) indefinitely
2.4G and 5G radios never turn on
AP never obtains a DHCP address
AP never broadcasts a Configure.Me SSID
AP does not appear in Unleashed (Master AP is online and functioning)
Factory reset attempts do not change behavior
Troubleshooting Completed
Swapped APs between known-good PoE ports
→ The good AP works in both locations
→ The faulty AP fails in both locations
Verified switch port, PoE, cabling, and wall jack (all confirmed working)
Performed correct 12-second factory reset multiple times
Power-cycled PoE switch and AT&T gateway
Attempted forced recovery reset (hold reset while powering on)
AP never completes boot sequence and never initializes its radios
Conclusion
This R510 appears to have a hardware-level failure consistent with known radio/flash issues reported for aging R510 units. My other R510 is healthy and functioning.
Request
Please advise on:
RMA or replacement options
Whether this R510 qualifies under Ruckus’ Limited Lifetime Warranty
Any additional recovery steps you would like me to attempt
Hardware Info
I checked warranty and it has a lifetime warranty.
Model: Ruckus R510
Serial Number: Will provide one you respond
Deployment: Lennar home, residential
Thank you for your assistance — I have done extensive troubleshooting, and this unit appears to be non-recoverable.

[pinky_ruckus]

Hi @TMart116 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Point with the Red PWR LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

We kindly request that you connect your RUCKUS R510 Access Point (AP) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC External power adapter connected to the AP, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlet.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,

Pinky Rajendran

RUCLUS Lennar Home Community

[pinky_ruckus]

Hello  @TMart116 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello  @TMart116 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @TMart116 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community