Replace the unit and old RMA case # 01268397

[meghardik]

Replace the unit and the old RMA case # 01268397

Previously i raised the above RMA, and I would like to open a new RMA and want to work on my pending item to replace.  

[Imran_ruckus]

Hi @meghardik 

Greetings!!!

Thank you for your response.

We appreciate the details shared regarding the previous RMA case. However, we regret to inform you that as per our policies we cannot approve a replacement based on the earlier device issue or the prior RMA request, as replacements are evaluated based on the current condition and eligibility of the device.

To assist you further, we kindly request you to share detailed information about the issue you are currently experiencing with your RUCKUS device, including any troubleshooting steps you may have already performed. This will help us assess the situation accurately and provide the most appropriate guidance or next steps.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[meghardik]

Hi, Imaran

Thanks for the reply, and sorry for the multiple messages from yesterday. I replied to your first post multiple times, and I got the email saying that the post has been rejected by the moderator. And I was not able to see my own popst so finally I made the last post that got approved. 

So I have tried multiple times to connect the router or a device to the Ethernet cable i can see the PWR light turns on, but the rest of the four lights are not getting on. I tried rebooting the device a couple time but the same issue. Is there a way we can have a quick call so we can speed up the process, please 

Thank You
Hardik Patel

[Imran_ruckus]

Hi @meghardik 

Thank you for the response and the information.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2.Please include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[meghardik]

Hey Imran, 

Sorry for the delay, but I'm at work right now, as soon as I reach home i'll take a picture and send it to you. 

Thank you 
Hardik Patel

[meghardik]

Hi Imran, 

Sharing with you the image of the Router with and without being plugged in.