Replace the unit and old RMA case # 01268397

[meghardik]

Replace the unit and the old RMA case # 01268397

Previously i raised the above RMA, and I would like to open a new RMA and want to work on my pending item to replace.  

[Imran_ruckus]

Hi @meghardik 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are looking for RUCKUS device replacement.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please confirm whether you have already claimed a replacement and if you are requesting another one?

If so, kindly provide detailed information about the current issue you are experiencing with the RUCKUS device.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[meghardik]

Hi Imran, 

Thanks for your reply. Yes, one of my routers is not working. And I requested to replace that one (old RMA case # 01268397), but because of the family emergency i was out of the country for a couple of years, and haven't had a chance to do a follow-up on that. But now I'm back in the state and want to reopen the new RMA for the same issue,
Router Information;
SN: **********
MAC: **********
Default IP Address: 192.168.0.1
Model: R510

Please let me know if you need more information about the product, what. wrong with the device is already mentioned on the old RMA, as well or let me know if you need any future information. I also provided my phone and email address to reach out tome diretly to speed up the process

Thank You
Hardik Patel
(202)-817-5826
patelbittu@yahoo.co.in

[meghardik]

Hi, Imran

Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information below so you have the information and will work on the replacement. 

SN: ******************

MAC: ************

Model: R510
Default IP Address: 192.168.0.1 

Thank You

Hardik Patel

*Edit: SN and MAC for security purpose

[meghardik]

Hi, Imran

Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information if you want, so you have the information and can work on the replacement as quickly as possible

Thank You

Hardik Patel