Red light on ceiling box. Have reset over and over. Internet working but there is slowness

[Rsh1968]

Red light on ceiling box solid. When I do all steps to reset you see temporary green lights but it eventually goes back to red. Who can I call for service?

[Imran_ruckus]

Hi @Rsh1968 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Point (AP) is not functioning with RED PWR LED.

Could you please unplug the ethernet cable of this AP from the Switch port and plug it into any other 1 in-12 ports (Refer to the screenshot below) and check if that resolves the issue?

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Rsh1968 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community