CommScope RUCKUS Community Forums

ekiedrow · ‎06-27-2023

Spectrum recently installed a new router in my home where I have 3 R510's. All three access points lost connection and I tried to have them reset but was unsuccessful.

Currently all 3 have a solid green CTL light and a once a second green blinking PWR light, how can I get these three back up and running?

Imran_ruckus · ‎06-28-2023

Hi @ekiedrow

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after installing a new Router.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

CharlieChiu · ‎06-28-2023

i have the same issue. my switch is a ICX7150

Imran_ruckus · ‎06-28-2023

Hi @CharlieChiu

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @ekiedrow

To avoid confusion with posts, you can create your own post with the problem you're facing and the description of the network issue, so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

ekiedrow · ‎06-30-2023

This solved my issue, thank you!

Imran_ruckus · ‎06-30-2023

Hi @ekiedrow

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Reconnecting 3 R510's after new router