Reconfiguring Ruckus

[theotherone89]

I have only used my spectrum wifi until now. But starting to have issues with certain devices (specifically 2 different HP printers) not wanting to connect and intermittent dropouts. I am trying to use the Lennar wifi off the ruckus and it barely works at all. I want to reconfigure the system so I can login and manage with the app. When I am connected to that Lennar wifi, the ruckus unleashed app says that I’m not connected to an unleashed network. Not sure if my APs are working properly because that should be my unleashed network (correct if wrong). Pretty sure the previous tenants didn’t do anything with the ruckus so I’m looking for how to do an initial setup and get everything linked in with the ruckus apps so I can manage the network. Im also looking to possibly update firmware as well. Im hoping I can do that through the app so I dont have to use the flash drive procedure. Can someone point me to the right procedure for this? Having a hard time trying to find what I need in the forum. Thanks.

[theotherone89]

The Telnet putty connection fails.  I am receiving a fatal network error.  Please advuise.

[Imran_ruckus]

Hi @theotherone89 

Thank you for the response and the information you shared.

Could you please try to log into the Switch on the web browser using the default credential?

Switch default credentials will be as mentioned below. 

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[theotherone89]

Factory reset was completed. All password combinations failed and I am unable to log in to the ip address via web browser.  Please advise next steps.

[Imran_ruckus]

Hi @theotherone89 

Greetings!!!

Thank you for the response and the update.

If you are unable to log into the CLI, please get the console access to the Switch.

Here is a guide on how to access the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow and perform the commands and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[theotherone89]

Same results as before.  All password combinations fail and I am unable to access the CLI with the serial connection.  Please advise next steps.