Received replacement ruckus switch; however I am unable to access the unleashed app

[mrq201]

I received the replacement ruckus switch and I am now able to see link lights.  The Access points are now also up and running, so I believe I have done the correct connections.  I have only used ports between 1 and 12.

My issue now is accessing the switch via the unleashed app on my iPhone 13 Pro Max using the latest 18.5 software. 

I have tried the passwords that I’ve found on this forum; however none seems to work.  What do I need to do to access the unleashed site to ensure everything is working as should? 

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

I figured it out.

you need to let us know that the appropriate destination need to be selected. 

[Imran_ruckus]

Hi @mrq201 

Thank you for your response.

You may log in using the default admin username and password.

We're glad to hear that the issue has been resolved. We truly appreciate your time and patience throughout this case.

Thank you once again for reaching out to RUCKUS Lennar Home Community Support. Should you have any further questions or require assistance in the future, please don’t hesitate to contact us.

Wishing you a great day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support