Re-setup AP and switch after purchasing home

[bnw5029]

I recently bought a new house that has:

- ICX 7150-C08P switch

- qty 2 R510 access points

We also have our own router & modem installed to the ICX 7150 switch & its working fine if we just connect wifi to that router. I found the setup user guide & we have all the hardware setup per the figures correctly.

I successfully reset one of the R510 APs & I see it in the app under "Total 1 WLAN" - it's showing "Online" but "No Clients". I DO NOT see that WLAN in my phone settings-->wifi. I still see the "configure.me-xxxxxx"

I also see the ICX7150 switch in the app as "Pending" and "No Connected Devices". When I click on it, it prompts me for a username & password which I do not have since it was from the previous homeowner.

Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?
Do I need to do anything else with the R510 APs?

Disclaimer - I have ZERO experience with setting this step up. Please provide steps for a 5th grade level 🙂 Thanks!

[Imran_ruckus]

Hi @bnw5029 

Please refer to my previous response and let me know the outcome once you have tried the steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bnw5029]

I did the factory reset using the button on the ICX7150-C08P. The lights have been flashing for over 5 minutes now. I can see it in the app and I tried all the default passwords listed but none of them worked. Does it matter those are for the ICX7150-12P and mine is an ICX7150-08P?

I also downloaded the software to find the IP of the switch but its not showing up on my wifi network or the configure.me network.

Help?

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response and update.

The ICX-7150-C12P and ICX-7150-C08P are essentially the same model, with the difference being the total number of available ports.

To help you with the adding Switch in the Unleashed, could you please attempt to access the Switch via Console CLI, following the steps provided in the RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Once you have Console CLI access, please share the output of the commands listed below:

enable 

show version 

show flash

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support