Ruckus app not able to connect to requested wireless network

[ECI]

Hello! Thank you for the response! 

Yes I am a Lennar community home owner! 
I tried to create an account and can’t seem to find that option anywhere I look if you could advise where to go on the website I  would love to set one up! 

I am struggling to be able to get my app to work on my iPhone. I have disconnected the app and reinstalled and it still states I need to go to settings and that doesn’t deem fruitful as well as the Rukus internet connection does not pop up as an option to connect to that  i believe you need to proceed. Super frustrated. I remember at one time there was a website you could use in tandem with the app that your credentials would work in and see the same information. I can’t seem to get the IP address for my master unit as the apps to do the workaround did not provide that information either! So I feel like I’ve tried everything I can without more help.

is that website still active to use if the app doesn’t? 
I am in the mist of installing a new router and modem as all the Lennar properties are on contract to possibly change out and before I did this I wanted to validate it wouldn’t affect anything with the Rukus and I can just proceed and literally unplug the old and place the new with no disruption to my already working Rukus system. Can you validate this for me? As this was the primary reason I wanted to be able to monitor my system remotely. Thank you kindly for your assistance on the above! 

[ECI]

Do I upgrade to local network or Ruckus network- I tried to again connect to the ruckus wifi and it wont allow me to do it- Something attempted to update when I was in the page but when it completed it didn't change the version to the latest that it states is available- .233- But again, Should I set up my modem and new router PRIOR to the update or is that not needed and can change them out with no affect to this process. 

[Imran_ruckus]

Hi @ECI 

Greetings!!!

Thank you for the response and the update.

As your Access Points are on an older version 200.9.10.4.202. Please upgrade them and check.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[ECI]

I will try the above , but I need to know if I should do all the updates BEFORE I install a new modem and router or AFTER- Does it make a difference as I don't want to do it twice if not needed or it will make a difference with replacing new equipment- 

[ECI]

Hello, It also states when I look at the home page my switch is disconnected? Is this fixable or will it work once I upgrade? 

[ECI]

*Unleashed system only supports ICX firmware version 08.0.90 or later.

ICX Switch is Pending to join

Device Name:

ICX7150-C12

MAC Address:

c0:c5:20:aa:fe:73

IP Address:

192.168.1.189

Unable to login to this switch with default credential, please provide admin user name & password of this switch to continue...

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