Ruckus Unleased password reset

[jaxily]

Help, it says The username:[admin] does not exist.  I tried other user names and not sure what else to do from here.

[jaxily]

I have a mac and I am not able to connect using the VCP drivers.   I tried using the dmg and brew with various cables, but the /dev/cu.SiLabs_Serial never shows up.

[Imran_ruckus]

Hi @jaxily 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed system.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and password provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @jaxily 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @jaxily 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community