New Lennar Home

[zsletten]

I am attempting factory reset after disconnecting 2nd AP in home that had previous owners. I hold reset for 2 seconds, red light appears, then blinking green and quickly returns to previous state without giving me configure me option. What might be going on?

[zsletten]

Correction, I hold reset for 20 seconds. Of note there are a total of 2 APs in the home.

[Imran_ruckus]

Hi @zsletten 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to factory reset your RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please note that RUCKUS Access Points (APs) operate as a single, synchronized wireless system under the RUCKUS Unleashed management platform.

If you are planning to reset the APs, please disconnect all APs from the switch ports, leaving only one AP connected. Perform the reset on that AP first. Once the reset process is complete, this AP will become the Master AP.

After the Master AP is up and running, reconnect the remaining APs to the switch ports. They should automatically synchronize with the Master AP and form a unified wireless network throughout your home.

Since you have recently moved into a Lennar Home, I would also recommend following the RUCKUS Lennar Knowledge Base self-help guide below for complete setup and configuration instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please follow the steps in the guide and let me know how it goes. If you encounter any issues or get stuck at any point, I will be happy to assist further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support