Network is down

[alniebles]

 

 

 

 

 

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue? (Yes, working since 2018 when we purchased the home.) (No power outage)

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports) - (Yes, 2 green lights and 3 amber lights, see attached pics of my switch) (Also attached pics of my Ruckus access point which has no lights on and seems to have no connection or power)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. (See attached)

 

[alniebles]

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch are currently disabled, is there a number I can call and be walked through the process? 

[Imran_ruckus]

Hi @alniebles 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @alniebles 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[alniebles]

Good morning, I sent this reply on the 13th and have not heard back, see message below. 

alniebles

New Contributor

In response to Imran_ruckus

‎05-13-2025 07:24 AM - edited ‎05-13-202507:28 AM

I can’t figure out how to enable and repower the PoE (Power over Ethernet) ports on the switch are currently disabled, is there a number I can call and be walked through the process?

[Imran_ruckus]

Hi @alniebles 

Greetings!

Thank you for your response.

Kindly refer to my previous message in this thread, where I’ve outlined the recommended troubleshooting steps. Please follow those steps and let me know if you encounter any difficulties along the way.

For your convenience, here is the direct link to the post:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Re-Network-is-down/m-p/10536...

I look forward to your update.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
Ruckus | Lennar Home Community Support