Need help in setting up Ruckus switch and Ruckus AP to connect to my xfinity wifi network

[pravinsv]

Hi Imran,

I followed the steps to reset entire unleashed network using the SSH option as detailed in method#3 given in this link:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-r...

and it worked. After doing factor reset of the master AP, now I am able to configure my master AP to connect my wireless network and the member AP also join the master AP as mentioned in above link. 

The only issue i now have is i am unable to login into the unleashed mobile app on my phone using the same admin user name and password that i had set up on unleashed.ruckuswireless.com login page.

Any pointers for logging into the unleashed mobile app will be helpful.

Thanks,

Pravin. 

[Imran_ruckus]

Hi @pravinsv 

Thank you for your response and the update.

I apologize for any inconvenience caused.

I recommend performing the upgrade during your non-working hours, as this will reboot the Access Points and may require you to create a new Wi-Fi network/SSID.

Please don't hesitate to reach out if you have any questions or need further clarification.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @pravinsv 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[pravinsv]

Hello Imran,

Will try with the firmware upgrade today evening after my working hours and will let you know how it goes, i couldn't try earlier this week as was a little tied up at work.

Thanks,

Pravin.

[Imran_ruckus]

Hi @pravinsv 

Greetings!

Thank you for your response and the update.

Sure, please keep us informed, and do not hesitate to reach out if you require any assistance regarding this matter.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community