ICX7150-C12P -2X1G - No Connectivity to the switch

[dtorc001]

I am unable to open session in putty when connected to this switch for my home. Any suggestions? I followed https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...but can;t get passed D

[pinky_ruckus]

Hi @dtorc001 ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community